Our relationship with our customers does not end once we make the sale, or once we deliver the equipment. We back up our commitment to quality with services over the entire lifecycle of the liquid packaging line and equipment, covering pre-sales, and after-sales periods.
I. Pre-sales Service
1. Accept your inquiry.
2. Organize technological sessions with a special topic, and choose the right beverage equipment based on customer’s products.
3. Provide a specific “Equipment Proposal”
a. Equipment drawings
b. Equipment function and description
c. Technical design, workshop layout of water, power and gas
d. Equipment technological design, equipment configuration, spare parts, package and after-sales service description
e. Equipment Item Quotation
II. Sales Services
1. To keep close contact with customers, and invite customers to visit the company in order to get a visual understanding about our production assembly processes.
2. To be ready to answer your inquiries with prepared equipment description manuals, file cards, and relative software.
3. To regularly report equipment production progress to customers.
4. To perform timely conduct inspections and acceptance before shipment within the appointed time after equipment is finished.
III. After-Sales Service
Jinrong’s After-sales service is implemented according to the international general standard.
1. We promise 1-year replacement warranty and life-long service.
2. Store sufficient quick-wear parts, consumables and important spare parts for quick repairs and replacements.
3. Call back to customer regularly to know the problems during production, shoot hidden troubles, provide the latest equipment information, and keep records and files.
4. Qualified skilled service team completes after-sales services for every customer in a timely fashion.